Delivery
When will I receive my order?
Normally, it takes 3-7 business days to process an order, after which we proceed with shipping. Delivery times depend on the location and below is an estimate:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
International: 10-20 business
Where will my order ship from?
We work with an on-demand order management company with facilities around the world.
Will I have to pay customs duties?
A customs fee may apply on international orders. However, taxes are not under our control and vary for each country, so consult your local customs office directly to check if they apply duties and taxes.
My order should have arrived, but it's delayed.What should I do?
Before contacting us, please check the following:
- check the shipping confirmation email for any errors in the delivery address;
- inquire at your local post office;
- ask your neighbors if the courier left the package with one of them. If the address was correct and the courier did not leave the package either at a post office or a neighbor, write to us at info@pisces-streetstyle.com indicating the order number. If you have found an error in the delivery address we can send you a replacement order, but it will be at your expense.
Orders
How are the products made?
We work with print on demand dropshippers. They have locations all over the world, so depending on your delivery address, your orders are printed and shipped from the facility that can handle them in the most efficient and fastest way.
How can I track my package?
You will receive a tracking link for your package when your order ships. If you have any questions about this topic or shipping, please write to us at info@pisces-streetstyle.com.
I received a faulty/damaged product, what should I do?
We are truly sorry if the product you ordered arrived damaged. To help us resolve the problem quickly, write to us at [info@pisces-streetstyle.com] within one week with photos of the product, order number and any other details that may be useful to us. We will reply as soon as possible to find a solution!
Returns
Our return policies
We do not offer returns or exchanges, but if there is something wrong with your order please let us know by contacting us at info@pisces-streetstyle.com.
Do you offer refunds?
We only offer refunds for defective or damaged items. If you have received a defective or damaged product, contact us at info@pisces-streetstyle.com attaching photos of the product in which the defect is clearly visible.
Can I exchange an item for a different size/color?
At the moment we do not offer the possibility of replacing delivered orders.
Our products are tailor-made based on the color and pattern combination selected by the customer. If you are unsure about your size, please check our size guide, we have one for each item in the product description section. It may happen, although rarely, that an item is mislabeled. If so, you can let us know by writing to info@pisces-streetstyle.com within one week of receiving your order. Please include your order number and photos of the mislabeled item and we will exchange it or issue a refund.
